Job Description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

  • Design and own end-to-end architecture for our cloud contact center platform (CCaaS).

  • Ensure solutions are scalable, secure, and aligned with business goals.

  • Lead architecture reviews and guide technical decision-making.

    • Collaboration & Delivery

  • Translate business needs into practical, scalable solutions.

  • Partner with engineering, infrastructure, and vendors to deliver outcomes.

  • Su...

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