Job Description
Hybrid Set up
(2-3 days onsite per week, mostly T-TH, must be local or willing to travel to Pittsburg)
Solution support engineer
The Solution support engineer is the face and voice of SAP Business Network to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of SAP's solutions to facilitate a global exchange of goods and services in the world's largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.
Duties and Responsibilities
• Provides inbound application and functional support for all relevant SAP Business Network applications, both internally and externally, by way of chat, webform and phone.
• Resolves 80% of issues without escalation.
• Respond to customer inquiries in a timely manner and wit...
(2-3 days onsite per week, mostly T-TH, must be local or willing to travel to Pittsburg)
Solution support engineer
The Solution support engineer is the face and voice of SAP Business Network to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of SAP's solutions to facilitate a global exchange of goods and services in the world's largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.
Duties and Responsibilities
• Provides inbound application and functional support for all relevant SAP Business Network applications, both internally and externally, by way of chat, webform and phone.
• Resolves 80% of issues without escalation.
• Respond to customer inquiries in a timely manner and wit...
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