Job Description

Job description



Location: Santos or São Paulo, Brazil (hybrid: 4 days/week on-site)


Fluent English required; this role operates in a global environment with daily English-language collaboration.



We are currently looking for a Solution Specialist to own the SharePoint and unified communications ecosystem end-to-end : from Level 2/3 technical escalation to lifecycle governance and continuous improvement.


This is a hands-on role for someone who wants technical ownership, not just ticket triage.



What You'll Do



  • Act as the primary point of Level 2 support and technical escalation for incidents, requests, problems, and changes across the SharePoint and unified communications environment

  • Own SharePoint lifecycle management: archive inactive sites, drive version cleanup with site owners, monitor ...

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