Job Description
Join our Team
Our Exciting Opportunity
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What You Will Do
Our Exciting Opportunity
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What You Will Do
- Providing Operational support for MITO and DevOps tool
- Handling customer configuration activities
- Handling Regular Maintenance activities
- Managing stakeholder communication for ticket handling
- To adhere the Operational SLAs
- Should be able to support 24x7 on need basis
- Analyse customer reported/ application issues and deliver the resolution
- Propose solution scenarios with identified components
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