Job Description

Is this role right for you?

In this role you will:
  • Participate in the design and architecture of CCaaS and other Contact Centre solutions, ensuring alignment with business objectives and technical requirements.

  • Collaborate with cross-functional teams, including business lines, IT, and others, to gather requirements and develop comprehensive solution designs.

  • Evaluate and select appropriate CCaaS platforms and technologies, such as Genesys Cloud, to meet the organization's needs.

  • Develop and maintain architectural documentation, including technical design documents, solution blueprints, and integration plans.

  • Provide technical leadership and guidance to development teams during the implementation phase, ensuring adherence to architectural standards and best practices.

  • Conduct regular reviews of the CCaaS solution to identify areas for improvement and optimization.

  • Stay up-to-date with industry trends and ...

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