Job Description

Responsibilities:

  • Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

  • Communicating effectively (both verbal and written) with our customers and internal stakeholders

  • Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

  • Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets

  • Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

  • Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

  • Communicating well with different audiences (developers, technical and non-technical users)

  • Should be flexible to work in 24*7 shifts based on business requirements, including night shifts o...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to MoEngage Inc. today.

    Submit Application