Job Description
Responsibilities:
Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment Communicating effectively (both verbal and written) with our customers and internal stakeholders Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements. Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly Communicating well with different audiences (developers, technical and non-technical users) Should be flexible to work in 24*7 shifts based on business requirements, including night shifts on monthly r...
Ready to Apply?
Take the next step in your AI career. Submit your application to MoEngage Inc. today.
Submit Application