Solution Designer

Job Description

Insight Global is seeking Senior Solution Designers to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.

This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.

Responsibilities

• Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation
• Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach
• Translate business needs into clear, scalable, and supportable contact centre de...