Solution Architect – Microsoft Dynamics 365 | Contract

We are seeking a highly skilled Solution Architect withexpertise in Microsoft Dynamics 365 Customer Engagement (CE), particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform.

The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.

• Requirement Discovery & Analysis
  • Engage customers through workshops, interviews, and assessments.
  • Identify business pain points, process gaps, and improvement opportunities.
  • Translate business requirements into high-level architectural recommendations.
• Solution Architecture (Microsoft Dynamics 365 & Power Platform)
  • Design end-to-end solutions leveraging:

  Dynamics 365 Customer Servic...