Solution Architect (m/f/d)

About the Job

As a Solutions Architect in the Contact Center Solutions department at Allianz, you will play a crucial role in transforming our global platforms into a modern, cloud-based, AI-enabled ecosystem. Our department provides essential services that empower Allianz entities to operate their customer contact centers effectively, handling millions of interactions annually. You will be part of the Add-On Squad, driving the architecture, design, and technical evolution of add-on services connected to our global Contact Center platform. Your work will integrate capabilities such as Workforce Management (WFM), Call Recording, and Omnichannel services (Chat, Email, SMS, Teams), ensuring seamless experiences for agents, customers, and operational teams worldwide. This position offers an excellent opportunity to influence architecture, design complex systems, and contribute to Allianz’s cloud transformation while worki...