Solution Architect (CCaaS)

Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Job Summary

We are seeking a highly skilled Solutions Architect to join our team and lead the design and implementation of Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have extensive experience in architecting and deploying CCaaS solutions, with a strong focus on enhancing customer and agent experiences through innovative technology.

Role Responsibilities

• Lead the design and architecture of CCaaS and other Contact Centre solutions, ensuring alignment with business objectives and technical requirements.
• Collaborate with cross-functional teams, including business lines, IT, and others, to gather requirements and develop comprehensive solution designs.
• Evaluate and select appropriate CCaaS platforms and technologies, such as Genesys Cloud, to meet the organization's needs....