Job Description
Solution Architect - CCaaS You Are As a CCaaS Solution Architect, you will lead the transformation of contact centers, aligning technology strategies with business objectives. You will develop and implement target-state architectures, execute modernization initiatives, and unlock measurable value with cloud-based, omnichannel, and AI-driven customer solutions. This role blends strategic advising, hands‑on architecture, delivery leadership, and executive-level communication.
The Work
Lead end-to-end delivery of complex, large-scale CCaaS transformation programs, including strategy, architecture, implementation, and optimization.
Build trusted relationships with senior stakeholders, partners and cross-functional delivery teams.
Define migration strategies, rollout plans and transition roadmaps for scalable, resilient operations.
Design integrated, omnichannel solutions that enhance both customer and agent experiences.
Drive Agile deli...
The Work
Lead end-to-end delivery of complex, large-scale CCaaS transformation programs, including strategy, architecture, implementation, and optimization.
Build trusted relationships with senior stakeholders, partners and cross-functional delivery teams.
Define migration strategies, rollout plans and transition roadmaps for scalable, resilient operations.
Design integrated, omnichannel solutions that enhance both customer and agent experiences.
Drive Agile deli...
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