Solution Architect

KEY RESPONSIBILITIES

Presales & Customer Engagement

• Collaborate with sales and business development teams to understand customer business objectives, technical requirements, and operational challenges.
• Act as a key technical advisor during the presales cycle, supporting customer meetings, workshops, solution discussions, and clarifications.
• Deliver technical presentations, demos, and solution walkthroughs to prospective customers, showcasing platform capabilities and differentiators.
• Build trusted relationships with customers by providing consultative, value-driven technical guidance.

Solution Architecture & Design

• Assist the Solution Architect Lead in designing end-to-end contact center solutions covering voice and digital channels.
• Develop solution architectures that are scalable, secure, resilient, and aligned ...