Job Description
Purpose:
The Solution Analyst plays a critical role in ensuring operational excellence, accuracy, and continuity across Mohsyn's service delivery ecosystem. This role is responsible for maintaining high-quality CRM documentation, enabling seamless cross-functional coordination, and supporting timely, SLA-driven execution of customer cases.
By owning real-time case updates, structured follow-ups, and clear handovers, the role ensures that all stakeholders—internal teams, field personnel, and vendors—operate with complete context and aligned priorities. The Solution Analyst acts as a central control point for task tracking, risk identification, and escalation, helping prevent delays, reduce errors, and maintain service reliability.
Additionally, the role supports customer-ready communication and field execution by preparing accurate information, instructions, and summaries in line with Mohsyn's communication standards. Through continuous learning of SOPs, CRM workflows, and esca...
The Solution Analyst plays a critical role in ensuring operational excellence, accuracy, and continuity across Mohsyn's service delivery ecosystem. This role is responsible for maintaining high-quality CRM documentation, enabling seamless cross-functional coordination, and supporting timely, SLA-driven execution of customer cases.
By owning real-time case updates, structured follow-ups, and clear handovers, the role ensures that all stakeholders—internal teams, field personnel, and vendors—operate with complete context and aligned priorities. The Solution Analyst acts as a central control point for task tracking, risk identification, and escalation, helping prevent delays, reduce errors, and maintain service reliability.
Additionally, the role supports customer-ready communication and field execution by preparing accurate information, instructions, and summaries in line with Mohsyn's communication standards. Through continuous learning of SOPs, CRM workflows, and esca...
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