Software Trainer & Support

Focus on training and onboarding customers who have subscribed to Kumo™ software, including Aoikumo™, kumo

Doc™, and other in-house developed applications.

Provide full in-house training to customers and new internal staff on the software and its capabilities.

Track and compile customer feedback after training sessions.

Maintain a database of training materials and plan for certificate issuance to trainees.

Offer support for Kumo™ applications.

Conduct analysis and testing of Kumo™ application functionalities and recommend enhancements where necessary.

Manage customer inquiries and complaints via ticketing systems, chat, WhatsApp, and phone, directing requests to the appropriate teams to enhance customer satisfaction.

Troubleshoot and resolve customer issues using established procedures and tools such as Freshdesk.

Maintain accurate documentation and continuously improve ticketing and chat system processes.

Ass...