Software Support Specialist

Summary:

VIP is looking for a Software Support Specialist to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.

Experience:

• 2-3 Yrs of experience Primary Responsibilities:
• Work directly with customers by email or phone
• Respond promptly to customer inquiries in a professional manner
• Obtain and evaluate all relevant information to handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various internal departments Vermont Information Processing...