Software Support Specialist

Overview

The Software Support Specialist role is part of EventConnect’s Operations team and is designed to build deep hands‑on knowledge of our software, customers, and business operations through direct day‑to‑day support experience.

This role is a strong fit for someone early in their career who is interested in technology, software products, and solving real customer problems in a fast‑moving environment.

About The Role

As a Software Support Specialist, you will be a member of the Operations team, helping customers successfully use the EventConnect platform while developing a strong understanding of the workflows that drive our business.

This role offers meaningful exposure to product behaviour, customer pain points, process gaps, and the day‑to‑day realities of supporting a live software platform. Strong performance may create future opportunities for broader growth within EventConnect, including technical roles, depending on perfor...