Job Description
**Job description**
Our Client is a fast-growing software company looking for a new **Software Support Specialist **! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience.
**What You’ll Be Doing**:
- Work directly with customers to help them configure web based software
- Resolve technical support tickets
- Escalate Issues to the software development team
- Escalate issues to the data center ops team
- Escalate issues to partner ops team
- Provide web training to customers and prospects
**What You Bring to The Role**:
- You are passionate about web technology
- You have a general facility with technology, and are able to learn new technologies quickly
- You are extremely self-motivated; able to find opportunities for improvement and tackle them without external direction
- Demonstrate strong problem solving skills and sound judgment
- Must pass background check
We are an Equal E...
Our Client is a fast-growing software company looking for a new **Software Support Specialist **! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience.
**What You’ll Be Doing**:
- Work directly with customers to help them configure web based software
- Resolve technical support tickets
- Escalate Issues to the software development team
- Escalate issues to the data center ops team
- Escalate issues to partner ops team
- Provide web training to customers and prospects
**What You Bring to The Role**:
- You are passionate about web technology
- You have a general facility with technology, and are able to learn new technologies quickly
- You are extremely self-motivated; able to find opportunities for improvement and tackle them without external direction
- Demonstrate strong problem solving skills and sound judgment
- Must pass background check
We are an Equal E...
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