Job Description
At Nassar Computer Solutions we specialize in delivering innovative software solutions that empower businesses to streamline operations and enhance performance. As we continue to grow, we are seeking a dedicated and detail-oriented Software Support & Product Specialist to join our team.
This role is pivotal in ensuring client satisfaction and product excellence. You will act as the primary point of contact for users, providing technical support, guidance, and product-related insights to ensure an optimal customer experience.
Key Responsibilities:
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•Provide first-line technical support to clients, addressing inquiries and resolving software-related issues in a timely and professional manner on products ERP/HRMS.
• Conduct onboarding sessions and user training to support effective product adoption.
• Document and report bugs or enhancement requests to the product and development teams.
• Solve cl...
This role is pivotal in ensuring client satisfaction and product excellence. You will act as the primary point of contact for users, providing technical support, guidance, and product-related insights to ensure an optimal customer experience.
Key Responsibilities:
***********************
•Provide first-line technical support to clients, addressing inquiries and resolving software-related issues in a timely and professional manner on products ERP/HRMS.
• Conduct onboarding sessions and user training to support effective product adoption.
• Document and report bugs or enhancement requests to the product and development teams.
• Solve cl...
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