Software Support

Job Description

• Deliver support to dealers and customers by providing guidance, troubleshooting, and consultation on software products via phone, email, and remote sessions
• Maintain detailed and accurate records of activities, including inquiries, issues, customer feedback, and solutions provided
• Follow up on unresolved tasks internally and externally to ensure all customer inquiries are fully addressed
• Work effectively both independently and as part of a team
• Perform additional tasks as assigned by team leaders when required

Job Requirements

• Diploma or Degree qualification
• Proficient in English and Bahasa Malaysia
• Customer-oriented with a patient, service-driven attitude
• Experience or familiarity with accounting systems or software support is an advantage
• Open to fresh graduates; encouraged to apply