Job Description
The Software Support Engineer is a subject matter expert on all Open iT products. This role troubleshoots and discovers solutions individually or as a team to Open iT product installations and configurations to ensure outstanding customer experience. The ideal candidate combines technical expertise with practical problem-solving skills and a proactive approach, as well as consistently making sound decisions in dynamic situations.
Key Duties and Responsibilities:
Act as primary point of contact for customers and clients by responding to queries through communication channels or ticketing systems.
Troubleshoot and help resolve technical issues related to Open iT product installation and configuration in an efficient and timely manner.
Educate users and guide them on basic technical fixes and best practices.
Collaborate with internal teams to identify root causes of technical issues and implement sustainable solutions.
Document the technical issues encountered, sol...
Key Duties and Responsibilities:
Act as primary point of contact for customers and clients by responding to queries through communication channels or ticketing systems.
Troubleshoot and help resolve technical issues related to Open iT product installation and configuration in an efficient and timely manner.
Educate users and guide them on basic technical fixes and best practices.
Collaborate with internal teams to identify root causes of technical issues and implement sustainable solutions.
Document the technical issues encountered, sol...
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