Software Support Engineer

The Software Support Engineer is a subject matter expert on all Open iT products. This role troubleshoots and discovers solutions individually or as a team to Open iT product installations and configurations to ensure outstanding customer experience. The ideal candidate combines technical expertise with practical problem‑solving skills and a proactive approach, as well as consistently making sound decisions in dynamic situations.

Key Duties and Responsibilities

• Act as primary point of contact for customers and clients by responding to queries through communication channels or ticketing systems.
• Troubleshoot and help resolve technical issues related to Open iT product installation and configuration in an efficient and timely manner.
• Educate users and guide them on basic technical fixes and best practices.
• Collaborate with internal teams to identify root causes of technical issues and implement sustainable solutions.
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