Job Description
About the Role
To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support.
Essential Duties
Review incident and mark-up missing/incorrect data such as priority, entitlement, product, issue type. Ensure incidents are aligned to correct resolver groups.
Manage and resolve incidents / problems related to software functionality, installation, configuration, and usage.
Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. Document issues, create workarounds, and escalate complex issues to Senior Software Support Specialists.
M...
Ready to Apply?
Take the next step in your AI career. Submit your application to Canon today.
Submit Application