Software Support Consultant (Madrid)

What you will do

• Provide L1‑L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.
• Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
• Escalate complex issues to 2nd‑level support, internal development or engineering teams, ensuring clear documentation.
• Install, configure, and update software applications on customer systems.
• Cooperate with technology support teams to diagnose and resolve issues related to advanced manufacturing systems.
• Provide remote or on‑site training when required.

What you need to succeed

• Technical background in Computer Science, Industrial/Mechanical/Telecommunication Engineering, or a similar field.
• 1+ years of experience in software support or technical customer service.
• Proficiency in English.
• Knowledge of Dutch is a plus.
• Experien...