Job Description
· Manage and resolve incoming service requests within agreed SLAs.
· Troubleshoot and resolve incidents and application issues efficiently.
· Administer user accounts, access controls, and security permissions.
· Oversee ticket handling, escalation, and proper closure documentation.
· Monitor system performance and perform updates and maintenance.
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· Troubleshoot and resolve incidents and application issues efficiently.
· Administer user accounts, access controls, and security permissions.
· Oversee ticket handling, escalation, and proper closure documentation.
· Monitor system performance and perform updates and maintenance.
·
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