Software Service Delivery Manager

Remote (UK) / Quarterly travel

Salary £50,000 – £55,000 

A specialist software company with a strong international reputation is looking for a Software Service Delivery Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes.

This is a critical leadership supporting a customer base of around 50–70 accounts in real depth. You won't be managing a ticket queue in the thousands; you'll be owning relationships, leading a small high-performing support team, and building the processes that keep an industry-leading product performing at its best.

Responsibilties of the Software Service Delivery Manager 

• Lead and manage a team of 6 application support specialists, overseeing day-t...