Software Product Owner

Position Responsibilities

• Support a team of engineers to maintain and enhance applications across several technologies.
• Manage production incidents and ensure timely resolution.
• Prioritize and track issues using Jira and ServiceNow incident tickets.
• Create Jira stories for support work such as vulnerabilities, patching, and system security.
• Act as the primary liaison with business stakeholders during outages or disruptions.
• Ensure efficient resolution with attention to urgency.
• Shift Schedule: Fixed Schedule – 8am to 5pm EST.
• Work set-up: 3-day work on site per week

Required Qualifications

• Minimum 3+ years of experience in IT support or related roles.
• Hands‑on experience with Jira and Excel; familiarity with ServiceNow.
• Bachelor’s degree preferred.
• Certifications: Project Management (PM) desirable but not mandatory; BA...