Job Description
**About the Job :**
The Red Hat Enhanced Solution Support (ESS) team is looking for an OpenStack Software Maintenance Engineer to join us in India. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenStack Platform. You will also partner closely with the development team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world.
**What you will do:**
+ Provide technical support to Red Hat's enterprise customers, mainly for the Red Hat OpenStack platform, via web portal and phone
+ Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
+ Maintain a commitment...
The Red Hat Enhanced Solution Support (ESS) team is looking for an OpenStack Software Maintenance Engineer to join us in India. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenStack Platform. You will also partner closely with the development team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world.
**What you will do:**
+ Provide technical support to Red Hat's enterprise customers, mainly for the Red Hat OpenStack platform, via web portal and phone
+ Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
+ Maintain a commitment...
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