Job Description
**About the Job**
The Software Maintenance Engineer is responsible for working with minimal supervision to prioritize assigned work and resolve routine to semi-routine issues with limited complexity.
This role exercises judgment to support software maintenance efforts and collaborates with global teams to ensure consistent software updates and patches.
The role supports critical software maintenance tasks while developing proficiency in troubleshooting and debugging.
**Note:** This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
**What will you do**
+ Ensure that customers get the maximum value from and easily use our products and subscriptions.
+ Support customers by responding within the designated service-level agreement to inquiries.
+ Handle direct...
The Software Maintenance Engineer is responsible for working with minimal supervision to prioritize assigned work and resolve routine to semi-routine issues with limited complexity.
This role exercises judgment to support software maintenance efforts and collaborates with global teams to ensure consistent software updates and patches.
The role supports critical software maintenance tasks while developing proficiency in troubleshooting and debugging.
**Note:** This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
**What will you do**
+ Ensure that customers get the maximum value from and easily use our products and subscriptions.
+ Support customers by responding within the designated service-level agreement to inquiries.
+ Handle direct...
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