Software Help Desk Technician

ClinicMind is a Health IT and Revenue Cycle Management company a US-based parent company. ClinicMind offers cloud-based medical practice management software, including Electronic Healthcare Records, and Revenue Cycle Management Services. 

We are looking for Help desk support specialists to provide technical assistance and support related to ClinicMind software. You will be responsible for answering queries and addressing system and user issues in a timely and professional manner.

RESPONSIBILITIES

1. Interact with Vericle customers
1. Train customers to use the Vericle system
2. Solicit client referrals and testimonials   
2. Troubleshoot user problems
1. Figure out the objectives of the users' actions and their obstacles 
2. Respond to basic medical billing questions  (upon completing mandatory on the job training)
3. Work together with our software support and account management teams to solve client probl...