Job Description

Your role will also include overseeing, supervising, and reviewing tasks performed by team members to ensure effective execution of work; managing end-to-end processes and projects for both internal and external clients with responsibility for timely and accurate delivery; issuing clear instructions and guidance to team members on assigned tasks; and mentoring and guiding junior colleagues to support their skill development, professional growth, and overall success.

  • Handle internal and external customer related issues and concerns
  • Point of escalation for Level I, 2 & 3 Specialists
  • Record all customer interactions into a NEX Database
  • Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
  • Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
  • Develop FAQs, Technical Tips on Hardware and Software applications
  • Assist in the development of internal documenta...

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