Software Engineering Manager - Tooling and Optimisations

The Software Engineering Manager provides technical leadership, engineering governance and delivery oversight for the Amazon Connect squads. The role ensures platform features, integrations and non-functional capabilities are engineered to a high standard, supporting accurate forecasting, workforce planning, and safe, efficient customer service delivery.

This role uses automation, data and AI-enabled tooling to reduce manual effort, improve engineering quality, shorten cycle times and increase reliability, while maintaining full human accountability for technical judgement, decisions and outcomes.

If you want to solve complex, high-impact problems using modern engineering practices and help build reusable platforms that shape how the company operates over the next decade, this is the place to do it.

Day to Day

• Lead technical direction across Amazon Connect squads
• Set engineering standards, architectural patterns and technical dire...