Job Description
Job Description
GENERAL DUTIES AND RESPONSIBILITIES:
GENERAL DUTIES AND RESPONSIBILITIES:
- Perform ServiceNow administrator duties, including managing users, roles, permissions, and platform upgrades
- Work closely with product management and business stakeholders to understand needs, document requirements, and ensure alignment with the ServiceNow platform capabilities.
- Lead ServiceNow projects based on requirements, including design, configuration, testing, deployment, and post-go-live support.
- Work closely with third-party developers to implement ServiceNow solutions based on business needs and industry best practices.
- Configure and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and other business applications
- Monitor platform health and performance, addressing any issues and performing regular maintenance, patching, and updates.
- Following prescribed SDLC process to align with compliance standards.
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