Software Development Engineer II (Data Platform)

About Urban Company

Urban Company is Indias leading tech-enabled home services platform, operating across India, UAE, Singapore, and KSA. From salon and spa services at home to appliance repair, plumbing, and cleaning, we bring trusted professionals to customers doorsteps through a seamless, tech-first experience.

We deeply believe in the power of AI to reimagine every facet of our operations from onboarding and customer support to service quality and personalization.

Some of our most impactful use cases include:

Voice Bots using GenAI – Automates partner onboarding with natural conversations, ensuring speed and SOP compliance.

Proof of Work – Uses GenAI to compare service images and assess quality at scale.

Provider-at-Fault Detection – Analyzes chats and calls to identify service lapses and improve accountability.

Concierge Bot – Helps customers discover and book services through...