Job Description

JOB DESCRIPTION

Req ID: 353396 

We are currently seeking a Software Development Advisor to join our team in Mexico City, México (MX-MEX), Mexico (MX).

Senior Production Support Engineer

About the Role

We are seeking a Senior Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience.

Key Responsibilities

  • Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
  • Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
  • Provide customer-focused support, ensuring timely communication and resolution of incidents.
  • Review existing systems and propo...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to NTT today.

    Submit Application