Software Developer II - Intelligent Front Door (IFD)

Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Join CSG’s Intelligent Front Door (IFD) build team to help create the next generation of conversational, AI‑driven entry points that understand customer intent and orchestrate actions across channels. IFD provides a simplified, conversational interface that determines customer intent and routes to the best self‑service or expert resource for fast, effortless resolution.

As a Software Developer II on the IFD build team, you will design, build, and enhance production‑grade backend services and conversational capabilities that power CSG’s Xponent platform and IFD experiences. You’ll work closely with product, linguistics/intent, architecture, security, and delivery teams to ship reliable, low‑latency services at scale. You will own features end‑to‑end with guidance from senior engineers, contribute to platform quality, and contin...