Software Developer - Corporate Mobile Service Plan

Your Role and Responsibilities

• Deliver AI agents and automated solutions to remove repetitive work performed by the tribe supporting the Corporate Mobile Service Plan ('CMSP').
• Partner with CMSP team members across countries to discover and prioritize CMSP processes and procedures for automation, leveraging vast amounts of data and delivering on Watsonx.
• Build the required data models and leverage Watson Orchestrate and Watson Assistant to simplify processes and eliminate tedious tasks.
• Use both readily available data (e.g., CMSP dashboard, eAMT, Mobile@IBM, IBM Publisher) and other sources to drive faster decision-making and increased end-user self-service.
• Innovate, simplify, and automate processes to improve the CMSP user experience.
• Explore user requests that require intervention where answers are not in Publisher or in the individual's subscriber account in the CMSP dashboard, and automate the...