Job Description
Software Customer Service Manager
Date: 19 May 2026
Location: Bristol, GB, BS35 4GG
Job Function: Commercial
Business Unit: Plasma Technology
We are thrilled to announce a fantastic opportunity for a permanent Software Customer Service Manager position located in Severn Beach, Bristol. In this role, you will act as a vital link between our Field Service Software Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. Additionally, you will provide exceptional support for OIPT software to clients in EMEAI and to external OIPT staff (including Process and Service Engineers) globally.
Key Responsibilities
Date: 19 May 2026
Location: Bristol, GB, BS35 4GG
Job Function: Commercial
Business Unit: Plasma Technology
We are thrilled to announce a fantastic opportunity for a permanent Software Customer Service Manager position located in Severn Beach, Bristol. In this role, you will act as a vital link between our Field Service Software Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. Additionally, you will provide exceptional support for OIPT software to clients in EMEAI and to external OIPT staff (including Process and Service Engineers) globally.
Key Responsibilities
- Escalation Management & Incident Command: Point of contact for software related escalating troubleshooting with complex issues.
- Act as incident l...
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