Job Description

Job Description

Introduction:

You will drive the evolution of CERN’s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.

Functions:

  • Identify and present relevant technical solutions (e.g. AI based automation)   by following new releases and announcements from the PaaS service provider (ServiceNow).
  • Regularly interact with business process experts to capture business needs.
  • Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, participate to prototype building.
  • Assist and replace when needed the platform lead developer in coordinating development effort.
  • Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service ...

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