Software Application Analyst

Introduction

We're looking for a technically strong Support Engineer who thrives in live environments and takes real ownership of problems. This is not a ticket-pushing helpdesk role. You'll be trusted with mission-critical, custom-built applications that customers rely on daily.

Duties & Responsibilities

You'll sit at the heart of live production systems — investigating incidents, resolving complex issues, and ensuring stability across multiple product lines.

Your day-to-day will include:

• Owning customer-reported issues from start to full resolution

• Deep diving into SQL queries and database-level troubleshooting

• Investigating Linux-based environments to isolate and resolve faults

• Performing proactive system checks to prevent incidents before they happen

• Participating in root cause analysis on high-impact issues

• Monitoring systems and identifyin...