Soft Services Manager

Duties & Responsibilities
Lead and supervise all soft services teams to ensure KPIs and service standards are met
Build and maintain strong relationships with the client and stakeholders
Manage budgets, reporting, forecasting, and cost control
Oversee supplier/subcontractor performance and compliance
Ensure adherence to health, safety, environmental and statutory requirements
Drive continuous improvement and service innovations
Skills and Competencies
Technical & Functional Skills
Strong customer service and client-relationship skills
Financial and budget management
Project planning and coordination
Data analysis and reporting capability
Strong administrative and organisational skills
Ability to manage diverse soft services functions
Behavioural Competencies
Emotional intelligence and resilience
Clear communication (verbal and written)
Ability to manage multiple priorities
Professionalism and integrity
Strong leadership and ab...