Job Description

Job Description

Position Title: Soft Service Manager (HOD)

Department: Property Management- Commercial

Location: Gurgaon

Position Summary

The Soft Service Manager is responsible for overseeing comprehensive housekeeping and soft facilities management operations across a portfolio of 17 commercial buildings. This role ensures exceptional standards of cleanliness, hygiene, and tenant satisfaction while optimizing operational efficiency and managing costs effectively. The position requires strong leadership skills to manage diverse teams and coordinate with multiple stakeholders to deliver best-in-class property services.

Key Accountabilities

Operations Management

  • Oversee daily housekeeping operations across 17 commercial properties ensuring consistent service delivery and quality standards
  • Develop, implement, and maintain standard ope...

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