Social Support Specialist (Community Management and Moderation)

Role Overview

The Social Support Specialist is responsible for delivering high-quality community management and moderation across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
• Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies.
• Actively engage with community members to encourage constructive dialogue and positive participation.
• Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, ...