Social Media Analytics and Operations Manager (Kitchener)

Social Media Analytics & Operations Manager

Kitchener (ON), Canada

We are looking for a Social Media Analytics & Operations Manager who will be responsible for ensuring Phonak’s global social media channels are efficient, scalable, compliant, and delivering measurable value.

Responsibilities

• Own and evolve Phonak’s global social media measurement framework, KPIs, and benchmarks aligned with business objectives
• Develop and maintain dashboards and reporting solutions across paid, organic, influencer, and advocacy activities
• Analyze performance trends and deliver clear, actionable recommendations to improve reach, engagement, and conversion
• Track ROI of campaigns and always‑on social activity
• Conduct audience, content, and competitive analysis to inform strategy
• Present insights to stakeholders and senior leadership in clear, compelling formats