Social Media Advisor – Italian Market Lisbon w/ Relocation & Accommodation

About the Role

We are seeking enthusiastic, customer-focused individuals to join our Social Media Customer Care team starting in July & August. In this role, you will assist customers through social media and other digital communication channels, delivering outstanding support and ensuring a positive customer experience.

Your Responsibilities

• Respond promptly to customer inquiries received through social media platforms and digital channels.
• Provide accurate information and resolve customer concerns efficiently.
• Handle complaints professionally and escalate more complex issues when appropriate.
• Communicate with empathy, professionalism, and a customer-first approach.
• Follow company policies and quality standards in every interaction.
• Achieve individual productivity and performance goals.

What We're Looking For

• Fluency in Italian, both written and spoken.
• English proficiency a...