Job Description
About Exotel
Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.
Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!
About the role
SOC Manager will be responsible for leading and managing 24x7 Security Operations Centre ensuring compliance to policies, process adherence, and process improvisation to achieve operational objectives of incident identification, assessment, quantifi...
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