SOC Analyst

I.    PURPOSE

Participate and support activities that will help improve the existing service operations and operationalize new service portfolio to achieve service excellence, operational efficiency, and retention of customers. 

II.    DUTIES AND RESPONSIBILITIES

•    Accomplish all assigned tasks by the Shift Manager in a timely and effective manner as deemed necessary for the betterment of the organization.
•    Follow effective and efficient processes and comply with escalation protocols. 
•    Report significant events to the Shift Manager and participate in shift turnovers. 
•    Contribute to the knowledge and information relevant to Service Operations.
•    Collaborate with other team members to improve workflows, documentations, standards, and processes.  
•    Participate in activities promoting a harmonious working environment such as demonstrating trust and respect and practicing open communication.  
•    Comply with company pol...