SOC Analyst L1

Responsibilities: -

• 24 x 7 triage, short-turn analysis of real-time security alerts & generate tickets, or escalation to L2 Security Analysts that are not in the Automation Runbook.
• 24 x 7 escalation to resolver upon receiving automated generated incident tickets on the health of SOCaS infrastructure, IT/OT managed security devices, or from the website defacement restorer activation alert.
• 24 x 7 manage problems till closure which include:
• Ensure that Service Level Agreements are met.
• Liaising with customers with regards to information security incidents
• Provision and performance of remedial actions to enhance customers' network security posture

Requirements:

• Fresh graduate/1 year working experience in IT Infrastructure Operation and/or Support.
• Willing to work with 24/7 shift pattern that includes weekend work.
• Sound fundamental knowledge on ...