Job Description

Job Description

Key Responsibilities:

  • Implement and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management

  • Integrate monitoring tools (e.g., SCOM, SolarWinds, Nagios, etc.) with Event Management.

  • Design and maintain MID Servers and credentials for Discovery and Service Mapping.

  • Build and maintain CMDB with accurate and up-to-date configuration items (CIs).

  • Work with stakeholders to understand business requirements and deliver ITOM solutions.

  • Troubleshoot and resolve ITOM-related issues.

  • Collaborate with development and infrastructure teams for seamless solution delivery.

Required Qualifications:

2–4 years of hands-on experience in ServiceNow ITOM.

Strong understanding of ServiceNow CMDB, Discovery patterns, and CI re...

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