Job Description

Role Purpose


To overseeing and managing the day-to-day operations of the e-commerce business, ensuring seamless integration between platforms, 3PL, and customer service. This roles also respondsible for optimizing processes, improve operation, leads projects, and providing real-time support to ensure smooth order fulfillment, inventory management, and customer satisfaction.

Responsibilities:

  • Operations Management
  • Oversee day-to-day operations related to the e-commerce business, including order fulfillment, returns management, and ad-hoc support.

  • Monitor the KPI performance of all online orders, both internal and platforms related.

  • Ensure the e-commerce platform’s technical functionality aligns with operational processes.
  • Team Leadership & Collaboration
  • Collaborate with commercial, warehouse, and supply chain teams to ensure smooth operation.

  • Work closely with marketing...

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